Palletised Delivery /Corvid Restrictions


Delivery is free for all UK mainland orders over £165, small orders will be charged delivery at checkout , due to corvid restrictions self pick up is only by prior arrangement telephone to arrange this , all other orders will be palletised and managed by third party pallet delivery networks such as Palletways , Freightroute and others  

NB Delivery times shown on website are an ESTIMATE only as production time and haulier availability varies on demand .   

Terrain must be relatively level to operate the tail-lift or pallet trolly ,if the driver considers the delivery unsafe which will be at his total discretion he will deliver kerbside in a safe manor nearest your premises . 

 For the avoidance of doubt the driver is contracted to deliver to the kerbside only, they are responsible for their health and safety it’s up to the individual driver if he/she is able or willing to wheel the pallet closer to where you would like it and their decision is final , in any case this does not form part of our contract with you the customer to deliver the goods ordered .

The drivers are on a tight schedule and won’t always have the time to spend wheeling the pallet long distances, onto driveways or into garages etc.

Pallets are also very heavy and the driver will not be able to wheel a tonne of wood fuel on anything other than flat, level concrete or tarmac. It isn’t possible to move pallets on gravel, grass, cobbles or slope.

It is incumbent on the customer to have read our terms ensure delivery can take place prior to placing their order, there is a charge of £60 plus vat for the return of refused deliveries and will be deducted from any agreed refund . 

Please contact us if you have any access  problems or wish to pick up your order  

T :01828628808